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PDF · Marketplace
A damaged return on Amazon: a SAFE-T claim step by step
A procedure to print for FBM sellers. When to file, what to photograph on the day you receive a return, message templates for the customer (PL/EN) and claims to Amazon (EN).
Done.
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DownloadWe run your Amazon account in Poland, Germany and other EU countries. We prepare product listings, A+ Content graphics and Amazon Ads campaigns.
What is in the file
The procedure shows which returns qualify for a SAFE-T claim and which do not. It gives a list of evidence to collect when you open the parcel and ready-made message templates. A register of claims keeps track of the 60-day deadline.
PDF (7 A4 pages)
Three figures to start (60 days to file, 3–5 days for the customer’s reply, one appeal), the key rules, a “when to file” table (6 situations: yes / no / check), a warehouse checklist for receiving a return (8 points with a ☐ box), a list of evidence (6), templates A and B to the customer (PL and EN side by side), filing step by step in Seller Central (8 steps), claim templates C and D in English with a working translation, a claims register to fill in, “What next”, contact.
What next
We will do it for you
We run your Amazon account in Poland, Germany and other EU countries. We prepare product listings, A+ Content graphics and Amazon Ads campaigns.
Files
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